Refund Policy

This policy applies to all products purchased through our online shop at skinderella.co.uk. Please read it carefully before placing an order.

​

1. Our no-refund policy on opened products

Because of the nature of our products, which are skincare and cosmetic items applied directly to the skin, we cannot accept returns or offer refunds on any product once its seal or protective packaging has been opened or removed. This is for health protection and hygiene reasons and is in line with Regulation 28(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

We also do not offer refunds or exchanges if you change your mind about a product after opening it, or if a product doesn't suit your skin type or personal preferences. We recommend reading each product's description and full ingredients list, and carrying out a patch test, before use.

 

2. Unopened products

If you change your mind, you may cancel your order within 14 days of receiving your goods, provided the product is unopened, unused, and in its original sealed packaging. To cancel, please come to the studio with your product to discuss your requirements and we will discuss alternative options.

 

3. Faulty, damaged or incorrect items

This policy does not affect your statutory rights. If you receive a product that is faulty, damaged, leaking, not as described, or not what you ordered, please contact us within 30 days of delivery. Include your order number and photos of the issue. We will offer a replacement or refund as appropriate under the Consumer Rights Act 2015.

 

4. Allergic reactions

If you experience an adverse reaction, stop using the product immediately and seek medical advice if needed. Reactions to correctly labelled ingredients are not grounds for a refund. However, please let us know so we can record the issue.