Privacy Policy

Skinderella ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you visit skinderella.co.uk or buy from us. We are the data controller for the personal data described here.

1. Who we are

Skinderella
Address: Unit 10, Flexspace Business Centre, Bellgrave Street, Bellshill, ML4 3NP

2. Information we collect

We may collect the following information:

Identity and contact details: your name, email address, phone number, and billing and delivery addresses.
Order details: the products you buy, order history, and any correspondence about your orders, including returns and complaints.
Payment information: payments are processed securely by [payment provider, e.g. Stripe/PayPal/Shopify Payments]. We do not see or store your full card details.
Technical data: IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.
Marketing preferences: whether you have agreed to receive marketing emails from us.

We do not intentionally collect health information. If you tell us about a skin condition or allergic reaction, for example when contacting us about a product, we will use it only to deal with your enquiry.

3. How we use your information and our legal basis

We use your personal data to:

Process and deliver your orders, and handle returns and enquiries. Our legal basis is performance of a contract.
Keep records for tax and accounting purposes. Our legal basis is legal obligation.
Send you marketing emails about our products and offers. We do this only where you have given consent, or where you are an existing customer and we are using the soft opt-in under the Privacy and Electronic Communications Regulations (PECR). You can unsubscribe at any time.
Improve our website, prevent fraud and keep our site secure. Our legal basis is our legitimate interests.

4. Who we share your information with

We only share your data with trusted third parties who help us run our business. These include:

Payment processors: Wix
Delivery and courier companies: Royal Mail
Website and e-commerce platform: Wix
Our accountants and professional advisers

We may also share data where required by law. We never sell your personal data.

5. International transfers

Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place. These include adequacy regulations or the International Data Transfer Agreement approved by the ICO.

6. How long we keep your data

We keep order and transaction records for six years to meet tax and accounting requirements. We keep marketing data until you unsubscribe. We keep other data only for as long as necessary for the purposes set out in this policy.

7. Cookies

Our website uses cookies. Essential cookies are needed for the site and checkout to work. With your consent, we also use analytics and marketing cookies. You can manage your preferences through our cookie banner or your browser settings.

8. Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Restrict or object to how we use your data
Data portability
Withdraw consent at any time, where we rely on consent

To exercise any of these rights, write to us. We will respond within one month.

9. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access. These include using secure, encrypted connections on our website.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.